Our Satisfaction Promise We guarantee your
100% satisfaction with our products. We stand behind our guarantee
by offering you a prompt refund or replacement of your labels.
If the product you receive does not meet your expectations,
please contact us upon recognizing the error so that we can
replace your labels in a timely manner. If your labels have
a manufacturing defect please let us know right away, we will
identify the problem and rerun a replacement order for you.
This guarantee covers the quality of the production and materials
and does not cover spelling errors that are typed in by the
We want to ensure that you receive the highest level of customer service in all aspects of doing business with us. This is most important when you feel that you did not receive what you expected, and when you want to be completely sure that your replacement order will be exactly what you did expect.
Should you have a problem with your order please email us at the Customer Care link below or call us at the phone number shown below and our Customer Care team will resolve the problem for you as quickly as possible. You will then be provided with instructions for returning your order.
Our Delivery Promise and Guarantee We
make every effort to ship all our products on time, and currently
our track record for on time shipments is over 95%. By industry
standards that is excellent. There are infrequent occasions,
however, where for unforeseen circumstances we miss a shipping
date. Rest assured that we dislike missing a shipping date every
bit as much as our customers.
On those rare occasions where your order does not ship on the date indicated on your email order confirmation, we will do the following:
1. If possible, we will upgrade your shipping method, at our expense, in order for you to receive the order by the expected delivery date on your confirmation.
2. If we know we will not make the ship date indicated on your confirmation, and it is not possible to expedite the shipping so that you will receive the order by the expected delivery date (e.g. your shipping method is already Next Day Air), then we will notify you, and give you the option to cancel your order at no charge.
Note: All orders are F.O.B. the factory. If we have shipped the order on the expected shipment date, we cannot be responsible for delayed delivery due to a common carrier (e.g. UPS, FedEx, DHL, US Mail) not meeting their delivery promise. In those circumstances you are entitled to a refund of any shipping charges we have added to your invoice which pertain to that portion of your order which was late. Please contact us and we will see that your account is credited for that amount.
Customers must have provided acceptable artwork, and approved proofs within the stated times. All quoted ship dates are based on the day and time we receive your final artwork, or if applicable your proof approval.
Return Policy We offer an unconditional money
back guarantee on all of our products with the exception of
stock labels which have a 30 day money back guarantee and a
15% return-stocking fee. If the error is our fault in any way,
we will credit you in full, including shipping charges. If you
are unhappy for any other reason, you are entitled to a credit
for all unused labels but you are responsible for shipping the
product back to us. Credit will be issued upon return of product
for the cost of the unused labels. Refunds will be credited
back to the credit card with which you ordered the product,
and you will receive credit notification once the transaction
To return an order, please contact us as shown below:
Tel: +86 755 814 777 50 Ext. 8001
Fax: +86 755 814 777 90
You will then be provided with instructions for returning your order.